Boingo Graphics wants you to be completely satisfied with its products and services. If you are not satisfied with your purchase from us, simply contact Customer Service by phone at 704-529-5044 or send an email to firstname.lastname@example.org and we will reprint part or all of your order. In some cases, when circumstances warrant, we may refund the price of the product(s) in question, excluding shipping, postage and processing costs.
Boingo Graphics is known for its high level of customer satisfaction. Your order will be produced in a timely manner with utmost attention to quality. However, Boingo Graphics cannot be held responsible for the following circumstances which are beyond our control:
- Spelling, punctuation, or grammatical errors made by the customer.
- Inferior quality or low-resolution of uploaded images.
- Design errors or color selection errors introduced by the customer in the artwork file creation process.
- Errors in user-selected options such product type, size, finishing options, or quantity.
- Incorrect file dimensions, image orientation, or file submission in accordance with Boingo Graphics specifications.
- Damage to the products arising after delivery to the customer.
- Duplicate orders by the customer.
- Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
- Incorrect shipping address, undeliverable packages, failed delivery attempts, or other errors created by the customer.
This policy is also governed by a few other terms and conditions:
- Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by UPS/FedEx.
- We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.
- Color match, cutting and folding tolerances are guaranteed to be within industry standards (CMYK) for pleasing color.
- This policy is limited to reprint of the original order quantity or refund of the purchase price of the order. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
- This policy does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. Boingo Graphics is not liable for U.S. Postal Service errors, including loss or delay.